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Store Policy

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BOTTLE POLICY

Although we do stock a range of new, reusable bottles for purchase, we fully support and encourage the re-use of old bottles.  

If you are bringing along your own bottles for refill, it is your responsibility to ensure that they are clean and empty to avoid product cross-contamination.  To save water simply wash your old empty bottle at the end of your washing up and then rinse it out with clean water.  You can use any bottle you want, but please do consider its suitability for the product you intend to refill it with.  We advise against refilling food containers, but we can supply safety labels if you do choose to do so.

The bottles in our borrow box have been thoroughly cleaned, but we cannot guarantee there are no traces of previous product.  If you have any allergies or sensitivities to certain ingredients, we would strongly advise you use your own bottles or buy new bottles rather than using borrowed bottled.  

We are always willing to accept donations of clean, empty used bottles for our borrow box.  Please note that for safety reasons we cannot accept containers which have previously held bleach or nut products.  

DELIVERY POLICY

We are happy to offer a free delivery service to Kings Hill and surrounding villages.  In keeping with the aims of our business though, our delivery service has been designed to minimise carbon impact.

We offer frequent delivery within Kings Hill.  Delivery will be on foot or by bicycle wherever possible (or as part of an existing car journey for bigger orders).

For surrounding villages, we offer a once a week delivery service:

Monday evenings for East Malling, Wateringbury and Mereworth

Tuesday evenings for Larkfield and Leybourne

Thursday evenings for West Malling and Offham

At the moment we do not offer postal delivery as it is not cost effective given the weight of the products.

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Payment Methods

Payment Methods

When ordering by email we will contact you to confirm your order and arrange payment by bank transfer

 

For Click and Collect or While you Wait shopping, you can also pay by cash or card when collecting your order, although we would prefer card payment.  We accept all credit or debit cards, except Amex.

Payment must be made before goods are received. Unfortunately we cannot offer credit.

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